Support

Last updated: July 8, 2026

If you run into an issue with Ruyi, please include your device model, iOS version, app version, affected module, and steps to reproduce. This helps us understand the problem quickly and respond with useful guidance.

Contact

• In-app entry: Open Ruyi, go to Settings - About Ruyi, then use the website, Privacy Policy, Terms of Use, or QQ group entry for support.
• QQ support group: 795664323. You can use it to report issues, suggest features, or confirm subscription and sync behavior.
• Website: https://ruyi.zone/index.html.

What To Include

• The affected module: tasks, calendar, timetable, shortcuts, health, subscription, sync, or settings.
• The exact screen and steps, for example: "Long-press a date in month view, create an event, then saving fails."
• Your device model, iOS version, app version, and whether iCloud sync or HealthKit permissions are enabled.
• For subscription issues, tell us whether the problem is purchase, restore purchases, entitlement refresh, or App Store subscription management.

Privacy And Health Data

Please do not share sensitive health records, identity documents, payment receipts, or other private information in public channels. Health trends, training load, recovery, sleep, and race prediction features are for personal planning and training review only. They do not provide medical diagnosis, treatment, or professional advice.